Tempesta Sonic

SHIPPING

1. Order Processing

• Orders are processed only after full payment has been received and cleared.
• Standard processing time is 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Methods

• Orders can be delivered through approved courier services or made available for pickup at our warehouse.
• The available delivery methods depend on the customer’s location and will be displayed at checkout.

3. Shipping Costs

• Shipping costs are calculated at checkout and depend on the destination, weight, and order size.
• Customers are responsible for reviewing and approving shipping charges before completing the order.

4. Delivery Times

• Estimated delivery times vary depending on the courier service and destination.
• Typical delivery within Lithuania: 2–5 business days.
• International delivery times vary and may take longer due to customs clearance or transit delays.
• We cannot guarantee exact delivery dates, and delays caused by shipping providers, customs, or unforeseen circumstances are outside our control.

5. Customer Responsibilities

• Customers must provide accurate delivery details, including recipient name, address, and contact information.
• VitourP1.eu is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
• If delivery fails due to inaccurate details, the customer may be responsible for re-delivery charges.

RETURNS

Returns are accepted only under the following conditions:

• The tires must be unused, unmounted, and in their original packaging.
• Returns are only accepted within 14 days of the purchase date.
• The client must provide valid proof of tyre damage, manufacturer defects, or other product inconsistencies.
• Normal wear, improper use, or installation-related issues are not covered under this policy.

2. All return costs, including shipping and handling, are the client's full responsibility.

3. Refunds are only issued under the following conditions:

• The returned tires meet all eligibility criteria.
• The tires are proven to have a manufacturing defect or damage that occurred before delivery.
• If approved, refunds will be processed within 14 business days after receiving and inspecting the returned tires.
• Refunds will be issued only to the original payment method used during the purchase.

 No refunds will be given for used, installed, or improperly handled tires.

4. Exchange Policy

• If the returned tires qualify for a refund but the client prefers a replacement, we may offer an exchange for the same model, subject to availability.
• Clients are responsible for all shipping costs related to the exchange process.