Shipping policy

Thank you for shopping at VitourMotorsport.eu. This Shipping Policy outlines the terms and conditions regarding order processing, shipping, and delivery.

1. Company Information

VitourMotorsport.eu
📧 Email: info@vitour.eu

2. Order Processing Time

  • Orders are processed within 1–3 business days after full payment is received.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During high-demand periods, processing times may be slightly extended.

Once your order is shipped, you will receive a shipping confirmation email with tracking information (if applicable).

3. Shipping Areas

We currently ship to:

  • All European Union countries
  • Selected non-EU European countries (subject to confirmation)

If your country is not listed at checkout, please contact us at info@vitour.eu before placing your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight and size
  • Number of tires ordered

Any applicable customs duties, taxes, or import fees (for non-EU shipments) are the responsibility of the customer.

5. Estimated Delivery Times

Estimated delivery times after dispatch:

  • Lithuania: 1–3 business days
  • Other EU countries: 3–7 business days
  • Non-EU Europe: 5–10 business days

Delivery times are estimates and may vary depending on courier services, customs clearance, and local conditions.

We are not responsible for delays caused by:

  • Courier companies
  • Customs procedures
  • Force majeure events (weather, strikes, transport disruptions, etc.)

6. Shipping Carriers

We use trusted courier partners depending on destination and shipment size. The carrier is selected based on efficiency and reliability.

Tracking details will be provided where available.

7. Risk of Loss & Delivery Responsibility

Risk of loss transfers to the customer once the shipment is delivered to the provided address.

Customers are responsible for ensuring that:

  • The shipping address is correct and complete.
  • Someone is available to receive the shipment.

If a package is returned due to incorrect address details or failed delivery attempts, additional shipping fees may apply.

8. Damaged or Lost Shipments

If your order arrives damaged:

  1. Take clear photos of the packaging and products immediately.
  2. Contact us within 48 hours of delivery at info@vitour.eu
  3. Include your order number and supporting photos.

Failure to report visible damage within this timeframe may affect your claim eligibility.

For lost shipments, we will initiate an investigation with the courier. Resolution times depend on the carrier’s procedures.

9. Partial Shipments

In some cases, orders may be shipped in multiple packages depending on stock location and logistics. You will be notified if this occurs.

10. Incorrect Deliveries

If you receive the wrong product, please contact us immediately at info@vitour.eu with your order number and photos. We will arrange a solution as quickly as possible.

11. Customs & Import Duties (Non-EU Orders)

For deliveries outside the European Union:

  • Customers are responsible for any import duties, taxes, and customs clearance fees.
  • We are not responsible for delays caused by customs authorities.

12. Contact Us

If you have any questions regarding shipping, please contact:

📧 Email: info@vitour.eu